Activity: 02.02 - Detect And Record Incident
The purpose of this activity is to detect incidents from various sources and record them in the IT Service Management tool. These incidents must then be categorized and prioritized for further actions to be taken on them. In certain cases, users can also avail self-help techniques to resolve incidents as soon as they are encountered.
DescriptionWork Breakdown StructureRolesWork Product Usage
Workflow

Activity detail diagram: 02.02 - Detect And Record Incident User Detect And Avail Self Resolution Mechanisms User Incident Manager Detect And Avail Self Resolution Mechanisms Record And Classify Incident Initiate Procedures For Specific Incidents Incident Manager Incident Handler Record And Classify Incident Initiate Procedures For Specific Incidents Incident Handler Incident Communication Detect And Avail Self Resolution Mechanisms Incident Communication Detect And Avail Self Resolution Mechanisms Incident Record Record And Classify Incident Specific Incident Escalation Communication Initiate Procedures For Specific Incidents Incident Record Record And Classify Incident Specific Incident Escalation Communication Initiate Procedures For Specific Incidents
Work Breakdown